Please note: Technically, once the order has been picked up by the carrier and the customer receives the tracking code, any delivery issues must be resolved between the customer and the carrier handling the order. Of course, we can assist you as much as possible, but:
1) It is not due
2) We cannot interact directly with local partner carriers, especially BEFORE the standard 20 business days it may take for the package to arrive from the date of shipment (SHIPMENT NOT YET PROCESSED)
As FIG has ALWAYS done, we will try to help and assist you with your problems, BUT THERE IS NOTHING WE CAN DO:
1) If the package is shown as delivered but you have not received it: this is an issue that must be resolved directly between the recipient and the final delivery carrier
2) Please remember that international packages require a SIGNATURE: if you wish, you may include a note requesting that the package be left in a specific location (e.g., in the mailbox, at the front door, or at a nearby address), but if the package is marked as delivered and you have not received it, WE CANNOT PROVIDE ASSISTANCE. We ask that you refrain from including such notes unless absolutely necessary.
If the package is lost, held up, or has been undelivered for too long, we will be HAPPY to refund or reship the order without any hassle.

Since customer service is NOT our responsibility—but we handle it anyway—we ask that you refrain from using rude language or speaking to us in a hostile manner when you have a problem with a package.

Placing an order and confirming agreement to the terms and conditions incorporates these exact delivery notes into the purchase contract.

Thank you.

Website Ownership and Operator Details

Steroidianabolizzanti-italiani.com is the official website of FARMACIA ITALIANA GENOVA (F.I.G.)

These General Terms and Conditions of Use for the Website regulate your browsing session on Italian Pharmacy Genoa through our domain address.

These terms and conditions apply in full and govern the use of this Website. By using the Website, you accept without reservation all the terms and conditions set out herein. If you do not agree with one or more provisions of these Terms and Conditions, you are prohibited from using the Website.

Use of the Site is No one under the age of 18 is allowed

Our partnership details with DRIADA appear within THIS ARTICLE

Customer Order Guidelines

When a customer places an order on this website, they must ALWAYS By reading and understanding these terms and conditions, you acknowledge that you are aware of the shipping methods and delivery times, as well as the payment methods, and you agree that the court of competent jurisdiction for any disputes is that of Farmacia Italiana Genova, which is also the owner of the website.
Any request and/or complaint that violates these points will not be considered.

Parcel Transit and Carrier Responsibility

As we have explained in detail in all of our articles, we NO LONGER handle logistics; we are not the shippers, and we have no involvement in or control over the logistics process. You will be sent the shipping details, and if any issues arise, you will need to contact the carriers directly.
We are not responsible for delays or issues related to local couriers.

Intellectual Property Rights

Except for content of which the user is the legitimate owner, Farmacia Italiana Genova (F.I.G.) and/or its licensees hold all intellectual and industrial property rights relating to the content and materials on this Website.

The user is granted only a limited license, intended solely for viewing the content on the Site.

Platform Restrictions

Certain actions are strictly forbidden:

    • publishing site material elsewhere;

    • selling site contents commercially;

    • public performances of site media;

    • use the Site in such a way as to cause damage to the Site itself;

    • blocking other visitors;

    • use the Site in violation of applicable laws or regulations, or in such a way as to cause damage to individuals or legal entities;

    • scraping or data extraction;

    • running unapproved ads.

Some areas of the Site are restricted and not accessible to users. Italian Pharmacy Genoa reserves the right, at its discretion, to restrict access to any area of the Site at any time.

Any login credentials (user ID and password) are strictly confidential and the user is required to keep this information confidential.

Content Guidelines for Users

For the purposes of these Terms, “User Content” means text, images, audio, video, or any other material that the user chooses to publish on the Site.

By publishing their content, the user grants Italian Pharmacy Genoa one a non-exclusive, worldwide, irrevocable, and sublicensable license for the use, reproduction, adaptation, publication, translation, and distribution of such materials through any medium.

The content must be the sole property of the user and must not infringe on the rights of third parties. Italian Pharmacy Genoa reserves the right to remove any user content at any time and without notice.

Data Privacy Policies

Visitors should read the Privacy Policy.

Warranty Disclaimers

The Website is provided “as is”, with any imperfections. Italian Pharmacy Genoa makes no representations or warranties, express or implied, regarding the Site or the materials contained therein.

Nothing on this Site should be construed as advice or a recommendation of any kind.

Liability Limits

Under no circumstances Italian Pharmacy Genoa, nor its owners, officers, collaborators, or employees, shall be held liable for damages arising from or related to the use of the Site, whether under contract or in tort.

Italian Pharmacy Genoa shall not be liable in any way for indirect, consequential, or special damages arising from the use of the Site.

Indemnification Obligations

The user agrees to indemnify and hold harmless Italian Pharmacy Genoa from any liability, cost, claim, legal action, damage, or expense arising from a breach of these Terms.

Clause Separability

If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision shall be deemed severable and shall not affect the validity of the remaining provisions.

Policy Updates

Italian Pharmacy Genoa reserves the right to modify these Terms at any time. Users are required to review them periodically. Continued use of the Site constitutes acceptance of any such modifications.

Rights Assignment

Italian Pharmacy Genoa may assign, transfer, or subcontract its rights and obligations under these Terms without notice.

Users cannot assign their account obligations.

Entire Agreement

These Terms and Conditions constitute the entire agreement between Italian Pharmacy Genoa and the user with respect to the use of the Site and supersede any prior agreement or understanding.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the Italian law
For any dispute, the court with territorial jurisdiction under applicable law shall have non-exclusive jurisdiction.

Refund Guidelines

If both parties agree to a refund, the refund can only be processed via credit card if that card was used for the original payment, or via (instant) bank transfer. For all other payment methods—such as Revolut Pay, Bitcoin, or Neteller—we need the recipient’s information; without it, we cannot issue a refund.