The ordering process is extremely simple. You do NOT need to open an account.
Here is the step-by-step guide:

• Select the items you want to order by simply clicking “Add to cart” on the product page you’re interested in. Every time you add something to your cart, a preview of the updated cart appears on the side. From this preview, you can view the actual cart page or proceed directly to checkout.
• Once you’ve added all the products you’re interested in to your cart, you can view your cart by simply clicking the cart icon in the upper-right corner or in the menu.
• On this page, you can view all the products you have selected and their quantities (which can be changed, or the products can be removed from the cart). You will also see the total cost of the products you have selected. Attention: A processing and shipping fee (27 euros in Europe) will be added to this price.
• On the Cart page, you can also enter a promo code (if you have one) and click “Apply Promo Code.” You can also enter the promo code later.
• If you want to add items to your cart, you can continue shopping on the site; if everything is correct, you can click the “Proceed with your order“
• At this point, you will be asked to enter your shipping information (if the shipping address is different from the billing address, these are the same as the billing details). Be very careful to enter the address correctly: DO NOT USE AUTOFILL: any error could result in a failed delivery, and this will be your fault and non-refundable.
• If you’re already a customer, you can log in (click the “Already a customer?” link). If you’re not a customer, you can register so you won’t have to fill out all the information again in the future for other orders.
• On this page, the total will already be updated to include shipping and processing fees. If you haven’t entered a promo code yet, you can enter it now in the space provided,
• WE RECOMMEND that you read the terms and conditions and all sections regarding shipping and payment methods. By clicking to accept them, you are effectively agreeing to our terms and conditions when you place your order. If you do not click to accept them, the order will not proceed.
• If everything is correct, click “Place Order.”
• If you didn’t fill out something correctly or leave any required fields blank, the order won’t go through: correct the errors on the same page and click “Place Order” again.
• After a few seconds, a message will appear on the screen confirming that your order has been received: on the same page, you’ll see the order number, the order date, your email address, and the total

YOU WILL NOW RECEIVE AN AUTOMATIC ORDER CONFIRMATION EMAIL WITHIN A MAXIMUM OF 30 MINUTES (usually sooner) (please check your SPAM folder if you do not receive it): THIS IS NOT the email containing payment details. THE EMAIL WITH PAYMENT DETAILS will arrive later, within approximately 24 hours at most on business days: the process is NOT automated, so please do not follow up if you do not receive the emails immediately. Thank you.

• The emails you receive will be from “Italian Pharmacy in Genoa“: We’d like to remind you again to check your SPAM folder if you don’t receive the email.
• The payment email will summarize all the key points regarding the shipment that YOU agreed to when you placed your order.
• YOU HAVE 24 HOURS ON BUSINESS DAYS to make the payment. If for any reason you are unable to make the payment within 24 hours, please let us know and explain why—there will be no problem. Any order that is not paid within 24 hours and for which we have not been notified will result in the customer being banned and the order being canceled.
• The first part of the processing is handled directly by Farmacia Italia Genova (F.I.G.): we will take care of payment management, basic payment and address checks, and we will check whether the products you have ordered are actually in stock and ready for shipment.
• Once payment is received (not just made, but received and verified), the order goes into processing after 24 hours. Processing takes about 3–4 business days.
• As previously announced and explained in detail, Driada will handle the second part of the processing (secure and discreet packaging) and shipping. It is important to note that EVEN THOUGH DRIADA WILL HANDLE THE SHIPPING, you remain our customers, so we will be the ones to keep you informed about the processing status and provide you with the shipping tracking codes.