As previously announced and described in THIS ARTICLE, shipping and logistics have been handled by DRIADA since 2026. We at F.I.G. will continue to manage orders, payments from Europe, and order processing.
Order processing.
Processing begins on the business day following verification of payment for the order. At F.I.G., we handle the first part of the processing, during which we verify the accuracy of the order, addresses, and so on; we check that the ordered products are actually in stock; and we forward the order to DRIADA, which will handle the actual shipping. Although Driada handles shipping and logistics, YOU will remain our customers in every respect: you will receive all communications regarding processing, shipping, and so on from us, not from Driada.
Delivery times
Always keep in mind that: ONLY WORKING DAYS are counted. The count begins on the day following any event. Internal processing takes 3 to 4 days (to verify that the products in your batch have been tested and are in order). The order is then transferred to DRIADA and ANDROLEX logistics, and it takes another 3–5 days for logistics checks, packaging, and courier pickup. The tracking code may be provided a few days after shipment. PLEASE NOTE that, given recent issues with customs and international carriers, many tracking codes are delayed or not provided at all; even if they are available, they may change or be unreliable (SEE HOME PAGE)
Once shipments to European countries are on their way, they generally take 6 to 21 business days (often less, but we can’t guarantee it since it depends on the carrier)
It is not possible to specify an exact delivery date, as delivery times depend entirely on the logistics and operational workflows of the shipping companies involved.
Safe and discreet packaging
Shipping security is our top priority. Thanks to many years of experience in the industry, we use proven procedures to ensure that every order is delivered safely and reliably. The trust of thousands of satisfied customers is proof of this.
The products (in their original packaging) are packed into “cover” boxes labeled with commonly available items to facilitate customs clearance. Once you receive the package, OPEN THE COVER BOXES to find your products!
How we ensure secure delivery:
Careful packaging
Every package is prepared with the utmost care. The products are individually wrapped in protective material (such as bubble wrap) to ensure they arrive in perfect condition.
Unobtrusive appearance
The package looks like a typical e-commerce shipment, identical to thousands of other packages sent every day. This minimizes any unwanted attention. In addition, the type of packaging may vary depending on the destination country, based on our extensive regional experience.
Selecting Shipping Destinations
We ship exclusively to countries with more lenient customs controls, where the risk of inspection is significantly lower. This strategy, which we have refined over the years, drastically reduces the risk of shipments being held up or seized. We have deliberately stopped shipping to countries where these risks are high, in order to protect our customers.
Your satisfaction and safety are paramount to us.
Help with delivery issues
As a F.I.G. customer, you’ll always receive dedicated support from DRIADA, which handles shipping and logistics. Our many years of experience ensure professional handling of any situation, minimizing risks for the end user. Even if you contact their shipping department, feel free to mention that you placed your order through F.I.G.
We have a an excellent track record of successful deliveries throughout Europe. To maintain this high standard, we use discreet packaging and targeted shipping strategies, even for countries with stricter postal regulations.
Shipping Destinations and Shipping and Processing Fees (automatically added to the order)
We ship to the following countries:
| Country | Shipping cost |
|---|---|
| Austria | €35 |
| Belgium | €35 |
| Bulgaria | €35 |
| Croatia | €35 |
| Czech Republic | €35 |
| France | €35 |
| Germany | €35 |
| Greece | €35 |
| Hungary | €35 |
| Europe | €27 |
| Luxembourg | €35 |
| Netherlands | €35 |
| Portugal | €35 |
| Romania | €35 |
| Slovakia | €35 |
| Samorenia | €35 |
| Spain | €35 |
We do not ship to the following countries:
- Poland
- United Kingdom
- Ireland
- Cyprus
- Switzerland
- Belarus
- Canary Islands (Spain)
- Denmark
- Estonia
- Montenegro
- Finland
(except for bulk orders)
Please note: Technically, once the order has been picked up by the carrier and the customer has received the tracking code, any delivery issues must be resolved between the customer and the carrier handling the order. Of course, we can assist you as much as possible, but:
1) It is not due
2) We cannot interact directly with local partner carriers, especially BEFORE the standard 20 business days it may take for the package to arrive from the date of shipment (SHIPMENT NOT YET PROCESSED)
As FIG has ALWAYS done, we will try to help and assist you with your problems, BUT THERE IS NOTHING WE CAN DO:
1) If the package is shown as delivered but you have not received it: this is an issue that must be resolved directly between the recipient and the final delivery carrier
2) Please remember that international packages require a SIGNATURE: if you wish, you may include a note requesting that the package be left in a specific location (e.g., in the mailbox, at the front door, or at a nearby address), but if the package is marked as delivered and you have not received it, WE CANNOT PROVIDE ASSISTANCE. We ask that you refrain from including such notes unless absolutely necessary.
If the package is lost, held up, or has been undelivered for too long, we will be HAPPY to refund or reship the order without any hassle.Since customer service is NOT our responsibility—but we handle it anyway—we ask that you refrain from using rude language or speaking to us in a hostile manner when you have a problem with a package.
When you place an order and confirm that you have read and agree to the terms and conditions, this also—and above all—includes this note.
Thank you.
